Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Our products are delivered either by couriers, by our supplier vehicles, or one of our own vehicles depending on your location. Orders are normally delivered between 8am and 5pm, Monday to Friday excluding public holidays. 

  • Mosaics and Tile Trims - Where possible will be left near to the front door.
  • Wall and Floor Tiles - Brisbane, Gold Coast, and Sunshine Coast tiles are delivered either by Hand Unload and are generally unloaded into the garage or carport (subject to truck access) ​​or by Fork Lift Truck​​, and the driver will try and place the pallets where requested as long as it is safe to do so and there is access for the forklift to fit.
  • Pavers and Retaining Walls - Are generally delivered by forklift trucks* and the driver will try and place the pallets where requested as long as it is safe to do so and there is access for the forklift to fit. *In some areas they may be delivered with a crane truck - if that is a concern or you would rather a crane to a forklift please let us know and we will check availability.  
  • * Sorry we don't deliver tiles, pavers and retaining walls to islands without bridge access. eg Russell Island, Stradbroke Island etc.

When will my order be delivered?

For delivery of tiles and pavers in Brisbane, Gold Coast, Ipswich & Sunshine Coast one of our sales team will contact you to arrange delivery within 1 working day. It will be necessary for you to provide a contact number.

For mosaics, tilers tools, and trims orders we usually ship within 2 to 4 Business Days. Actual delivery times can vary from State to State.

What if my tiles are damaged, or the order is not correct?

All damages and irregularities must be notified within 7 working days of the delivery. You must notify us of the exact amount missing or damaged and free replacements will be sent on the next available delivery. Due to the nature of the goods it will be deemed acceptable if there are 1 or 2 broken tiles and would recommend that you use them where cuts are necessary. If on first inspection you notice that there are damages please indicate this on the drivers paperwork. 

It is the customer and tiler’s responsibility to fully inspect the goods appropriate to the type, quantity, size, quality, aesthetics and appearance, shade, colour, layout pattern, suitability for purpose and any other characteristics of the goods prior to installation, as no claims will be considered after installation.


Tile Sizes?

The dimensions of tiles listed on the website are nominal dimensions only. All tiles are fired at high temperatures and different production batches may have small size variations which may differ from the descriptive size. All size variations are within Australian Standards.


What if I order too many tiles?
Unfortunately we do not accept the return of surplus tiles, however we do recommend that you order approximately 10% extra for cuts, breakages and any future repairs.


Delivery Costs? 

Adding the items and the quantities required into shopping cart will bring up the delivery options and costs. The delivery cost will include any packing and packaging as required. 


What is your Returns Policy?

PLEASE CHOOSE CAREFULLY. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don't do what they are supposed to do.

Our returns policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. All our products come with guarantees that cannot be excluded under Australian Consumer Law.

Please Note

Before purchasing from us, please assure yourself by purchasing or viewing sample as to the colour and texture as actual products may vary from what you see on your computer. 

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Australian and other copyright laws, and is the property of Frankcorp pty ltd. The collective work includes works that are licensed to Frankcorp pty ltd. Copyright 2022, Frankcorp pty ltd ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Frankcorp pty ltd or purchasing Frankcorp pty ltd products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Frankcorp pty ltd or to purchase Frankcorp pty ltd products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Frankcorp pty ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Frankcorp pty ltd used in the site are trademarks or registered trademarks of Frankcorp pty ltd

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Frankcorp pty ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Frankcorp pty ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Frankcorp pty ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Frankcorp pty ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Frankcorp pty ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Frankcorp pty ltd product is mistakenly listed at an incorrect price, Frankcorp pty ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Frankcorp pty ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Frankcorp pty ltd shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Frankcorp pty ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Frankcorp pty ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Frankcorp pty ltd.

Your use of this site shall be governed in all respects by the laws of the state of Queensland, Australia., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Frankcorp pty ltd products) shall be in the state located in Brisbane, Queensland. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Frankcorp pty ltd products) must be commenced within one (1) year after the claim or cause of action arises. Frankcorp pty ltd's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Frankcorp pty ltd may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Frankcorp pty ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Frankcorp pty ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Frankcorp pty ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Frankcorp pty ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Frankcorp pty ltd in its sole discretion.

You agree to indemnify, defend, and hold harmless Frankcorp pty ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Frankcorp pty ltd may link to sites operated by third parties. However, even if the third party is affiliated with Frankcorp pty ltd, Frankcorp pty ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Frankcorp pty ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Frankcorp pty ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).